Contact Us

Before making contact please make sure your enquiry is for Saltford Parish Council (SPC). Saltford Parish Council is independent of other authorities, including B&NES Council. Issues that are the responsibility of other authorities cannot be dealt with by Saltford Parish Council. Please contact the relevant authority directly. For guidance on who to contact, see our Report It page.

If you require support with engagement with B&NES Council please contact Saltford’s B&NES Council Ward Councillors.

SPC responds to contact made through its official communication channels only. Should you wish to contact Saltford Parish Council (SPC) please use the details as follows:

Parish Clerk: Lottie Smith-Collins
Email: clerk@saltfordparishcouncil.gov.uk

Address: Saltford Parish Council Office, c/o Saltford Library, 478a Bath Road, Saltford, Bristol BS31 3DJ

Tel: 01225 873300  (Voicemail if office closed; Voicemails may take a while to respond to if left during periods of staff annual leave).

Contact Form: Further to above, you can use the contact form on this page.

Please be aware that SPC reserves the right not to respond to, or to give any consideration to, anonymous communications received.

(Social media: SPC’s social media accounts are ‘electronic noticeboards’. SPC is unable to answer Council queries on social media. SPC does not respond to posts or threads it may be tagged or mentioned in, nor is SPC notified of some tags. If you wish to make SPC aware of a matter or if you have a query to which you require a response, please use the contact details above or contact form on this page. To share your views on a matter to be resolved, residents can also attend a SPC meeting. More about SPC’s use of social media is detailed below).

The Parish Clerk works part-time and is the only member of Parish Council staff. Correspondence to SPC will be responded to as soon as possible. Responses will take longer than usual during periods of staff annual leave.

SPC Office accessibility: The building within which the Saltford Parish Council office is located, Saltford Community Pose Office and Library, is accessible. The Saltford Parish Council office is not open to the public. Should you wish to arrange a meeting with Saltford Parish Council staff, please contact in advance.

Contacting Councillors

Click here for a list of councillors including contact information. Please note that Councillors give up their time for free and they may have limited availability to respond to correspondence. Any enquiries received to SPC’s Councillors may be forwarded to SPC’s Parish Clerk for a response.

Saltford Parish Council office

The Parish Clerk works part-time, and working hours and location vary. Please contact the Parish Clerk in advance should you wish to meet at the office.

The Saltford Parish Council office is located to the rear of the Post Office and Library building. It is only open to members of the public to visit during standard library and post office opening times (when the Parish Clerk is present). For Saltford Post Office and Library opening times, please see www.saltfordhub.org.

Privacy Notices

Please view documents at: Saltford Parish Council Privacy Policy (General Privacy Notice); Saltford Parish Council Website Privacy Policy; and Saltford Parish Council website terms and conditions.

Cookies

You can find more information about Saltford Parish Council’s website cookies at: https://www.saltfordparishcouncil.gov.uk/cookie-policy/

Social media communications

Saltford Parish Council (SPC) uses social media as an additional way of sharing information with residents and promoting awareness of Council activities, services and local initiatives. While many residents find this a useful source of information, social media is not a statutory function of the Parish Council and is provided alongside the Council’s other communication channels as resources allow.

SPC’s social media accounts are managed by the part-time Parish Clerk in accordance with Council policy, alongside a wide range of statutory, administrative, financial and operational responsibilities. Unlike larger councils and organisations with dedicated communications teams, SPC does not have the resources available to continuously monitor, respond to and moderate social media activity throughout the day, in the evenings, at weekends or during periods of staff leave.

For this reason, comments are disabled on SPC’s social media posts. The Council’s social media channels are intended primarily to share information and updates with residents, rather than to operate as public discussion forums, and disabling comments enables SPC to maintain an active social media presence in a way that is practical, consistent and proportionate to the resources available.

We are pleased that SPC’s social media content reaches a wide audience and receives significant engagement. Within a typical 28-day period, SPC’s pages receive on average 80,000 to 120,000 views. Whilst this demonstrates the effectiveness of SPC’s communications, it also means that the Council does not have the capacity to monitor and moderate social media discussions at a level that would be required for comments to remain open. We are grateful to everyone who follows, shares and engages with our content, helping important local information reach as many people as possible.

Residents remain welcome to engage with and share SPC’s social media content. All posts are set to allow sharing, enabling information to be circulated more widely through residents’ own networks and community groups. This helps important local information reach a broader audience while allowing the Council to focus its resources on its primary responsibilities.

SPC does not use social media as a channel for official correspondence. Any posts that tag the Council, mention the Council or are made on external pages may not be seen by SPC and should not be relied upon as a method of contacting the Council.

Likewise, comments made on social media are not treated as formal representations, complaints, requests for service or official communications to the Council. The Council does not have the resources available to routinely monitor, record and circulate social media comments to Councillors for consideration.

Residents are welcome to contact SPC directly via its official channels as shared on this page, including by phone, email or webform. Correspondence received through these channels can be properly recorded and, where appropriate, shared with all Councillors. As not all Councillors use social media or regularly view social media content, contacting the Council through its official channels remains the most effective way of ensuring that comments, concerns, suggestions and feedback are brought to the attention of the Council.

Further to using the Contact Us information on this page, residents are encouraged to explore SPC’s website, which contains information on many frequently asked questions. Useful pages include Report It (which explains how to report issues to the appropriate authority), Meetings – Agendas & Minutes, and other information available through the website’s search function.

Thank you to everyone who follows SPC online. We appreciate your continued interest, support and engagement with the work of Saltford Parish Council.