Report It - Saltford Parish Council

Saltford Parish Council provided Bin at local bus stop

What matters should be reported directly to SPC?

Issues regarding SPC’s assets, the management of St Mary’s Churchyard, or the management of the Wick House allotments, can be reported directly to Saltford Parish Council.

What matters should be reported to B&NES Council?

The majority of enquiries SPC receives are in relation to services provided by Saltford’s unitary authority, Bath and North East Somerset Council (B&NES Council). A list of B&NES Council services can be found here. Saltford Parish Council cannot resolve issues that are a B&NES Council responsibility.

B&NES Council can be contacted at Council Connect on 01225 394041, or by email at councilconnect@bathnes.gov.uk – alternatively visit a One Stop Shop, the nearest one to Saltford is located at Keynsham Library.

Please see the table and links below for an ‘at a glance’ guide on how to report some common issues. This list is not comprehensive, and residents are encouraged to contact B&NES Council via the FixMyStreet website to report any issues that are broken, dirty, damaged or dumped. 

If your issue is not listed or does not fall into the categories covered by FixMyStreet or else the B&NES Council Report It page, please contact B&NES Council directly using details above at B&NES Council Connect.

Issue:Contact B&NES Council via:
Abandoned vehicleFixMyStreet
Anti-social behaviourB&NES website
BinsFixMyStreet
BonfiresB&NES website
Broken street lightsFixMyStreet
Damaged street furniture i.e. bollardsFixMyStreet
Dead animal needing removingFixMyStreet
Dog foulingFixMyStreet
DrainsFixMyStreet
Empty propertyReport It
FlytippingFixMyStreet
GraffittiFixMyStreet
Health and SafetyB&NES website
High HedgesPlanning enforcement
Litter (excessive)FixMyStreet
Missed bin collectionReport It
Noise nuisanceB&NES website
Overhanging vegetationB&NES website
ParksFixMyStreet
PavementsFixMyStreet
Possible planning contraventionPlanning enforcement
Problem with highwayReport It
Protected tree (TPO) concernsPlanning enforcement
Roads inc. Pot holes, road signs etcFixMyStreet
Social Services emergencyB&NES website & Safeguarding B&NES
Someone sleeping roughReport It
Street cleansingFixMyStreet
Trees, grass or leavesFixMyStreet

B&NES Ward Councillors

There are two B&NES Ward Councillors for the Saltford Ward, which includes Saltford in addition to some nearby villages. Contact information for Cllr Duncan Hounsell can be found here, and for Cllr Alastair Singleton here.

Reporting an emergency to B&NES Council

Please see the Emergencies page of the B&NES Council website for information on what emergencies B&NES Council is responsible for and contact information.

Emergencies can be reported to B&NES Council on 01225 394041 (option 9).

B&NES Council’s out-of-hours emergency number is 01225 477477.

Neither B&NES Council or Saltford Parish Council are responsible for issues regarding private or company property e.g. telegraph poles, electricity cabinets etc.

Should there be an issue with private property, residents need to directly contact the owner or the company who owns the property to resolve.

In an emergency call 999

To report a non-emergency crime or incident call 101, or else contact Police.uk

Keynsham Beat Team

Saltford is covered by the Keynsham Beat Team. To find out more or to make contact please visit the Keynsham Beat Team page.

The Keynsham Beat Team page has details on beat crime statistics, priorities, surgeries, team members and local police station locations.

Beat Officers for Keynsham and surrounding areas

In the first instance, residents are advised to contact the Beat Team via the online form on the Keynsham Beat Team page (scroll to end).

Other contact details are as follows:

PC 4135 Kerry GRACE – Beat Manager (Saltford) Kerry.Grace@avonandsomerset.pnn.police.uk

07739 628670

PC 3803 James EVANS – Beat Manager

James.Evans@avonandsomerset.pnn.police.uk

07889 656353

PCSO 9973 Christopher PURVEY – Police Community Support Officer Christopher.Purvey@avonandsomerset.pnn.police.uk

07889 659620

PCSO 8149 Sarah HEWLETT – Police Community Support Officer Sarah.Hewlett@avonandsomerset.pnn.police.uk

07889 656605

The above contacts are for information and non-urgent enquiries only. If officers are on rest days, leave or sick there may be a delay in responding. If you wish to report an incident or a crime or need to speak to a Police Officer you should contact 101. For all emergencies call 999.

Further information is available on the Avon and Somerset Police website.

SPC and the police

Saltford Parish Council maintains regular contact with Avon and Somerset Police when required, for example during periods of high visitor numbers to Saltford.

Relevant information shared by Avon and Somerset police to SPC is posted on SPC’s Twitter feed and Facebook page.

Saltford Parish Council also hosts the annual ‘Meet your community police officers’ meeting at Saltford Hall to which all residents are welcome to attend, including local Neighbourhood Watch groups. Following the last meeting, PC Sam Keysar stated:

“We are working hard to maintain a visible police presence in Keynsham and surrounding areas. We continue to encourage members of the community to contact the police to report any suspicious activity. We rely on intelligence and information from those around us to assist in keeping our communities safe. We would encourage everyone to think about their security, even when at home. All doors and windows should be left secure when out and when at home, consideration should be given to the parts of the house which are not occupied (for example if you are in the back garden and the front door is unlocked). Consider leaving a light on if you are out for the evening to give the impression somebody is at home. Think about where house and car keys are kept. Vulnerable keys leave cars and other premises potentially at risk. Advice is available on home security if required. Please feel free to contact your local beat team”.

Crimestoppers

To report crime anonymously call Crimestoppers on 0800 555 111. This line is a 24 hour service.

You can find out more information on the Crimestoppers website.

The Environment Agency exists to create better places for people and wildlife, and to support sustainable development.

Responsibilities and priorities can be found on the Environmental Agency website.

The Environment Agency 24hr hotline is 0800 80 70 60.

Call the Environment Agency incident hotline to report:

  • damage or danger to the natural environment
  • pollution to water or land
  • poaching or illegal fishing
  • dead fish or fish gasping for air
  • main rivers blocked by a vehicle or fallen tree causing risk of flooding
  • flooding from any river, stream, canal, natural spring or the sea
  • incidents at Environment Agency-regulated waste sites
  • illegal removals from watercourses
  • unusual changes in river flow
  • collapsed or badly damaged river or canal banks

More information can be found on the Environment Agency’s incident reporting page. This page also has information on incidents to report to your local council (B&NES Council) or utility company, rather than the Environment Agency.

If you can smell gas or suspect a gas leak call the 24 hr National Gas Emergency Hotline 0800 111 999, or via textphone (minicom) on 0800 371 787.

If you are worried about carbon monoxide escaping from a gas appliance, please also call the National Gas Emergency Hotline.

If you smell gas or suspect a leak, take the following actions:

  • Do open windows and doors
  • Do turn off gas at the meter (unless it’s located in the cellar or basement)
  • Do turn your gas appliances off
  • Do not smoke, light a match or use any kind of naked flame
  • Do not use light switches, doorbells or any electrical switches
  • Do not return to your home until you’ve been given the all clear

If you suspect there are high levels of carbon monoxide in your property:

  1. Open all doors and windows
  2. Move everyone into the fresh air
  3. Call the Gas Emergency Service on 0800 111 999

If someone has collapsed, or is displaying severe symptoms: Call 999.

Call 105 to report a power cut, or get information about power cuts.

You can also call 105 if you see damage to electricity power lines and substations that could put you, or someone else, in danger.

If there is a serious immediate risk, you should call the emergency services too on 999.

105 is a free service, available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones.

A call to 105 will put you through to your local network operator. Use the postcode finder here to identify your network operator. This online tool will also tell you how you can contact your network operator via their website or social media.

105 has FAQs and further advice about what to do in a power cut.

You can also call UK Power Networks direct on 0800 316 3105 to report a power cut.

Check affected postcodes and the number of UK Power Networks customers affected by power cut incident, and the status of repairs on a live map.

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