SPC can act within its powers only. Parish Councils cannot act in areas that are the responsibility of other authorities, including the police (i.e. dangerous parking) or B&NES Council (i.e. noise nuisance, parking enforcement , highways, bins etc).
SPC can signpost residents to services. Residents are encouraged to report issues directly to the appropriate authority.
Saltford Parish Council liaises with other authorities regarding matters that are important to Saltford residents. Please contact the Parish Council if there are any matters you wish to raise to the attention of SPC Councillors.
What matters should be reported directly to SPC?
Issues regarding SPC’s responsibilities including its assets, the management of safety at St Mary’s Churchyard, or the management of the Wick House allotments, can be reported directly to Saltford Parish Council.
What matters should be reported to B&NES Council?
The majority of enquiries SPC receives are in relation to services provided by Saltford’s unitary authority, Bath and North East Somerset Council (B&NES Council). Saltford Parish Council cannot resolve issues that are a B&NES Council responsibility. A list of B&NES Council services can be found here. B&NES Council’s Report It page lists a range of other issues that can be reported directly (see image).
Residents can also contact B&NES Council directly at Council Connect on 01225 394041, or by email at firstname.lastname@example.org. Alternatively visit a One Stop Shop, the nearest one to Saltford is located at Keynsham Library.
Residents are encouraged to contact B&NES Council via the FixMyStreet website to report any issues that are broken, dirty, damaged or dumped. Please see the table and links below for an ‘at a glance’ guide on how to report some common issues. If your issue is not listed or does not fall into the categories covered by FixMyStreet or else the B&NES Council Report It page, please contact B&NES Council directly using details above at B&NES Council Connect.
Parking issues – B&NES Council is the responsible authority for Parking Enforcement. B&NES Council’s parking team can be contacted on 01225 477133, 01225 477134 or by email at email@example.com. The B&NES Council Parking Enforcement webpage has a complaints form (please scroll to end) should residents have issues they wish to raise to the team’s attention. Please find a copy of the B&NES Parking Enforcement Policy on their website. If parking is causing a hazard or obstruction please report to the police.
Noise nuisance – B&NES Council is the responsible authority for Environmental Protection. See ‘Noise nuisance‘ also linked in the table below for information. B&NES Council has booklets on Control of noise from a licenced premises. Further advice can be gained from the B&NES Council Environmental Protection Team (Telephone: 01225 477551, Email: firstname.lastname@example.org) or the B&NES Council Licensing Team (Telephone: 01225 477533, Email: email@example.com).
Rough sleeping – If you see someone sleeping rough and are concerned contact StreetLink. StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them. B&NES Council, and partner services e.g. Julian House, can be alerted via the StreetLink website or by calling 0300 500 0914. If the person is under 18, please contact the police.
|Issue:||Contact B&NES Council via:|
|Anti-social behaviour||B&NES website|
|Broken street lights||FixMyStreet|
|Damaged street furniture i.e. bollards||FixMyStreet|
|Dead animal needing removing||FixMyStreet|
|Dog fouling||B&NES Dog Fouling & FixMyStreet|
|Empty property||Report It|
|Health and Safety||B&NES website|
|High Hedges||Planning enforcement|
|Missed bin collection||Report It|
|Noise nuisance||B&NES website (general) & B&NES website|
|Overhanging vegetation||B&NES website|
|Parking Enforcement||B&NES Website|
|Possible planning contravention||Planning enforcement|
|Problem with highway||Report It|
|Protected tree (TPO) concerns||Planning enforcement|
|Roads inc. Pot holes, road signs etc||FixMyStreet|
|Rough sleeping||Streetlink or via B&NES Report It page|
|Social Services emergency||B&NES website & Safeguarding B&NES|
|Trees, grass or leaves||FixMyStreet|
B&NES Council’s Saltford Ward Councillors
Saltford has two B&NES Council’s Ward Councillors, as elected in May 2023: Cllr Duncan Hounsell and Cllr Alison Streatfeild-James. Please click on their names for contact details. Information for all B&NES Council Ward Councillors – including Saltford – is on the B&NES Council webpage ‘Your Councillor by Ward‘.
Saltford’s B&NES Council Ward Councillors work individually and together for the benefit of residents in Saltford Ward (which includes the village of Saltford in addition to nearby villages).
It is the duty of the Ward Councillors to communicate the work of the council to constituents. Saltford’s B&NES Council Ward Councillors are invited to attend Saltford Parish Council meetings and provide a monthly report for Parish Councillors’ information. This is also an opportunity for Parish Councillors to ask Ward Councillors any questions about their report or questions relating to items on the Parish Council’s meeting agenda.
Key information from Ward Councillor reports can be found on SPC’s minutes. Copies of Saltford’s B&NES Ward Cllrs monthly reports are available on request directly from Saltford’s B&NES Ward Cllrs.
Reporting an emergency to B&NES Council
Please see the Emergencies page of the B&NES Council website for information on what emergencies B&NES Council is responsible for and contact information. Information about the role and actions of the B&NES Council Emergency Management Team is also on their website. Saltford Parish Council is not responsible the responsible authority for emergency planning or community resilience, please contact B&NES Council.
Emergencies can be reported to B&NES Council on 01225 394041 (option 9) and via the ‘Report an emergency‘ page on the B&NES Council website.
B&NES Council’s out-of-hours emergency number is 01225 477477.
B&NES Council is the Lead Local Flood Authority for Saltford. Please find more information about flooding below. Please note that B&NES Council does not provide sandbags to private properties.
Neither B&NES Council or Saltford Parish Council are responsible for issues regarding private or company property e.g. telegraph poles, electricity cabinets etc.
Should there be an issue with private property, residents need to directly contact the owner or the company who owns the property to resolve.
Similarly, Parish Council’s are not informed nor holds information regarding private businesses or suppliers, or health care providers i.e. doctors or dentists. If you require information please contact the organisation directly. If you require assistance doing this please contact or visit a B&NES Council Library or One Stop Shop. Saltford’s nearest One Stop Shop is in Keynsham, and can help with general enquiries as well as assisting with a range of other matters.
In an emergency call 999
To report a non-emergency crime or incident call 101, or else contact Police.uk
Please visit Avon and Somerset Police’s Report a Parking Problem page for information on how to report vehicles causing a hazard or obstruction.
Keynsham Beat Team
Saltford is covered by the Keynsham Beat Team. To find out more or to make contact please visit the Keynsham Beat Team page. The Keynsham Beat Team page has details on beat crime statistics, priorities, surgeries, team members and local police station locations.
Information on reporting a crime is also available on the Avon and Somerset Watch page.
Local Neighbourhood Watch information is also available from the Avon and Somerset Watch website. To register for local crime alerts visit the Avon and Somerset Police Community Alerts sign up page.
Beat Officers for Keynsham and surrounding areas
In the first instance, residents are advised to contact the Beat Team via the online form on the Keynsham Beat Team page (scroll to end).
Other contact details are as follows:
PC 4135 Kerry GRACE – Beat Manager (Saltford) Kerry.Grace@avonandsomerset.pnn.police.uk
PC 3803 James EVANS – Beat Manager
PCSO 9973 Christopher PURVEY – Police Community Support Officer Christopher.Purvey@avonandsomerset.pnn.police.uk
PCSO 8149 Sarah HEWLETT – Police Community Support Officer Sarah.Hewlett@avonandsomerset.pnn.police.uk
The above contacts are for information and non-urgent enquiries only. If officers are on rest days, leave or sick there may be a delay in responding. If you wish to report an incident or a crime or need to speak to a Police Officer you should contact 101. For all emergencies call 999.
Further information is available on the Avon and Somerset Police website.
SPC and the police
Saltford Parish Council maintains regular contact with Avon and Somerset Police when required, for example during periods of high visitor numbers to Saltford.
Relevant information shared by Avon and Somerset police to SPC is posted on SPC’s Twitter feed and Facebook page.
Saltford Parish Council also hosts the annual ‘Meet your community police officers’ meeting at Saltford Hall to which all residents are welcome to attend, including local Neighbourhood Watch groups. The most recent meeting took place in November 2021.
Crimestoppers is an independently registered charity which allows anyone to pass on information anonymously about crime or people they know or suspect are committing it.
To report crime anonymously call Crimestoppers on 0800 555 111. This line is a 24 hour service open seven days a week. You will always speak to Crimestoppers staff at a Crimestoppers call centre and NOT the police.
Crime can also be reported anonymously online at www.crimestoppers-uk.org. Follow the links for the online form.
Crimestoppers are not part of the police or the Crimewatch TV programme. They guarantee that calls cannot be traced and that calls are never recorded. Crimestoppers will never ask you to visit a police station, make a statement or go to court, and that any contact will always remain completely anonymous. More information is available on the Crimestoppers website.
The Environment Agency exists to create better places for people and wildlife, and to support sustainable development.
Responsibilities and priorities can be found on the Environmental Agency website. The Environment Agency 24hr hotline is 0800 80 70 60.
If you are concerned about blockages, obstructions to flow in the river or know of cut vegetation being deposited in the watercourse, which can cause pollution, please call the EA’s Incident Hotline 0800 80 70 60 which is open and manned 24 hours a day. You will be given advice and guidance and the information you share will be recorded and
passed to the relevant duty team who will be able to take any necessary actions.
You can call the Environment Agency incident hotline to report:
- damage or danger to the natural environment
- pollution to water or land
- poaching or illegal fishing
- dead fish or fish gasping for air
- main rivers blocked by a vehicle or fallen tree causing risk of flooding
- flooding from any river, stream, canal, natural spring or the sea
- incidents at Environment Agency-regulated waste sites
- illegal removals from watercourses
- unusual changes in river flow
- collapsed or badly damaged river or canal banks
More information can be found on the Environment Agency’s incident reporting page. This page also has information on incidents to report to your local council (B&NES Council) or utility company, rather than the Environment Agency.
Canal River Trust
The River Avon flows through Saltford. The Canal River Trust is a charity who look after and bring to life 2,000 miles of waterways. It is responsible for some of the vegetation adjacent to waterways and locks (including Saltford Lock and Kelston Lock). (Please note: B&NES Council is the riparian owner of land either side of the river itself, and is also responsible for the bridge over the River Avon in Saltford).
The Canal River Trust can be contacted in an emergency and also can be contacted about non-urgent issues regarding the river. This includes boats at risk of sinking or that have been adandoned. The CRT FAQ page provides further information on the Canal River Trust’s responsibilities – these include moorings, pollution and vegetation.
The Met Office has updated their Community Resilience leaflet which contains some really useful information about flooding advice; and community resilience during rain, snow and ice, thunderstorms and lightning, strong winds and gales, fog and extreme heat.
For local weather information including weather warnings visit the Met Office at: www.metoffice.gov.uk The Saltford Environment Group also has the ‘Saltford Weather Station‘ in the top right-hand corner of their homepage.
Information about flooding emergencies can be found on B&NES Council’s website. Who to contact about a flooding incident can be found on the B&NES Council ‘Report a flooding incident’ page. Information about B&NES Council as the Lead Flooding Authority is also available.
B&NES Council’s policy is that provision of sandbags for properties are the responsibility of the property owner (not the council), and owners are advised to purchase and store sandbags in preparation for flooding emergencies. Further information about property flood resistance can be found below.
Flood warnings: To sign up for free flood warnings please visit this Government webpage. This allows residents to receive warnings by phone, email or text message if your home or business is at risk of flooding. The service is free. You will need to provide the address you are registering, a phone number you can be contacted on (day or night) and an email address. Avon Level at Saltford’ page.
Who to report flooding to: Who you need to contact to report flooding depends on what is flooding. The link below explains when you need to report an incident to the Environment Agency, your local water company or to B&NES Council: See Report a flood or possible cause of flooding – GOV.UK (www.gov.uk) Residents and businesses are able to report flooding online on the Flood Online Reporting Tool, FORT link: FORT – Home (geowessex.com) For how this information is used to help the community, there is a pre-recorded presentation by Guy Parker from the Environment Agency that you can view here: Flood Online Reporting Tool (FORT) Presentation – YouTube The Floodline number (24 hour service) is: 0345 988 1188 (costs may apply, see here)
Prepare for flooding: This Government webpage details how to protect yourself from flooding, including advice if you own a riverside property. This Government webpage details information about creating a Personal Flood Plan. If you are a business, see here for advice on how to prepare for flooding. Practical EA advice about reducing the impact of groundwater flooding on properties can be found here. Residents may also find the Flood Hub’s Property Flood Resilience Toolkit useful. Further information including case studies of flooding and resilience measures which have been implemented can be found in this Property Flood Resilience booklet.
Guidance if you have been flooded: Environment Agency advice on what to do before, during and after a flood can be found here. If you have been impacted by flooding, the National Flood Forum is a charity that helps, supports and represents people at risk of flooding and during or after being flooded. Please find information on their website or call 01299 403 055.
Health and safety concerns following flooding: Public Health England have produced a document about frequently asked health questions to do with flooding . Please see here for more information.
Water leaks & burst mains
Bristol Water shares ongoing incidents updates here and further general information on their website at www.bristolwater.co.uk . For live updates about incidents also see Bristol Water’s Facebook and Twitter feeds which tend to have comments added on a regular basis during an incident.
Bristol Water’s 24 hour emergency helpline is 0345 702 3797.
Bristol Water may arrange via external agencies safe places to collect drinking water during longer lasting incidents or e.g. during a heatwave, though this may be for more vulnerable people only. Please view the ongoing incidents page or call their helpline on 0345 702 3797 as well as checking social media and other communications channels, especially if you are a vulnerable person. Residents are encouraged to check on vulnerable friends and neighbours if there is an ongoing issue with water supply.
Bristol Water’s website has the latest updates on repairs and incidents, as well as planned works in a particular area. To report a leak – use the Bristol Water interactive map by entering your post code.
If you notice or have concerns about a leak please visit the Bristol Water ‘How to report a leak‘ page. This page includes information about spotting a leak and who might be responsible for pipework leaks.
If you can smell gas or suspect a gas leak call the 24 hr National Gas Emergency Hotline 0800 111 999, or via textphone (minicom) on 0800 371 787.
If you are worried about carbon monoxide escaping from a gas appliance, please also call the National Gas Emergency Hotline.
If you smell gas or suspect a leak, take the following actions:
- Do open windows and doors
- Do turn off gas at the meter (unless it’s located in the cellar or basement)
- Do turn your gas appliances off
- Do not smoke, light a match or use any kind of naked flame
- Do not use light switches, doorbells or any electrical switches
- Do not return to your home until you’ve been given the all clear
If you suspect there are high levels of carbon monoxide in your property:
- Open all doors and windows
- Move everyone into the fresh air
- Call the Gas Emergency Service on 0800 111 999
If someone has collapsed, or is displaying severe symptoms: Call 999.
Call 105 to report a power cut, or get information about power cuts.
You can also call 105 if you see damage to electricity power lines and substations that could put you, or someone else, in danger.
If there is a serious immediate risk, you should call the emergency services too on 999.
105 is a free service, available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones.
A call to 105 will put you through to your local network operator. Use the postcode finder here to identify your network operator. This online tool will also tell you how you can contact your network operator via their website or social media.
105 has FAQs and further advice about what to do in a power cut.
You can also call UK Power Networks direct on 0800 316 3105 to report a power cut.
Check affected postcodes and the number of UK Power Networks customers affected by power cut incident, and the status of repairs on a live map.