What matters should be reported directly to SPC?
Issues regarding SPC’s assets, the management of St Mary’s Churchyard, or the management of the Wick House allotments, can be reported directly to Saltford Parish Council.
What matters should be reported to B&NES Council?
The majority of enquiries SPC receives are in relation to services provided by Saltford’s unitary authority, Bath and North East Somerset Council (B&NES Council). A list of B&NES Council services can be found here. Saltford Parish Council cannot resolve issues that are a B&NES Council responsibility.
B&NES Council can be contacted at Council Connect on 01225 394041, or by email at email@example.com – alternatively visit a One Stop Shop, the nearest one to Saltford is located at Keynsham Library.
Please see the table and links below for an ‘at a glance’ guide on how to report some common issues. This list is not comprehensive, and residents are encouraged to contact B&NES Council via the FixMyStreet website to report any issues that are broken, dirty, damaged or dumped.
If your issue is not listed or does not fall into the categories covered by FixMyStreet or else the B&NES Council Report It page, please contact B&NES Council directly using details above at B&NES Council Connect.
|Issue:||Contact B&NES Council via:|
|Anti-social behaviour||B&NES website|
|Broken street lights||FixMyStreet|
|Damaged street furniture i.e. bollards||FixMyStreet|
|Dead animal needing removing||FixMyStreet|
|Empty property||Report It|
|Health and Safety||B&NES website|
|High Hedges||Planning enforcement|
|Missed bin collection||Report It|
|Noise nuisance||B&NES website|
|Overhanging vegetation||B&NES website|
|Possible planning contravention||Planning enforcement|
|Problem with highway||Report It|
|Protected tree (TPO) concerns||Planning enforcement|
|Roads inc. Pot holes, road signs etc||FixMyStreet|
|Social Services emergency||B&NES website & Safeguarding B&NES|
|Someone sleeping rough||Report It|
|Trees, grass or leaves||FixMyStreet|
B&NES Ward Councillors
There are two B&NES Ward Councillors for the Saltford Ward, which includes Saltford in addition to some nearby villages. Contact information for Cllr Duncan Hounsell can be found here, and for Cllr Alastair Singleton here.
Reporting an emergency to B&NES Council
Please see the Emergencies page of the B&NES Council website for information on what emergencies B&NES Council is responsible for and contact information.
Emergencies can be reported to B&NES Council on 01225 394041 (option 9).
B&NES Council’s out-of-hours emergency number is 01225 477477.
Neither B&NES Council or Saltford Parish Council are responsible for issues regarding private or company property e.g. telegraph poles, electricity cabinets etc.
Should there be an issue with private property, residents need to directly contact the owner or the company who owns the property to resolve.
In an emergency call 999
Keynsham Beat Team
Saltford is covered by the Keynsham Beat Team. To find out more or to make contact please visit the Keynsham Beat Team page.
The Keynsham Beat Team page has details on beat crime statistics, priorities, surgeries, team members and local police station locations.
Beat Officers for Keynsham and surrounding areas
In the first instance, residents are advised to contact the Beat Team via the online form on the Keynsham Beat Team page (scroll to end).
Other contact details are as follows:
PC 4135 Kerry GRACE – Beat Manager (Saltford) Kerry.Grace@avonandsomerset.pnn.police.uk
PC 3803 James EVANS – Beat Manager
PCSO 9973 Christopher PURVEY – Police Community Support Officer Christopher.Purvey@avonandsomerset.pnn.police.uk
PCSO 8149 Sarah HEWLETT – Police Community Support Officer Sarah.Hewlett@avonandsomerset.pnn.police.uk
The above contacts are for information and non-urgent enquiries only. If officers are on rest days, leave or sick there may be a delay in responding. If you wish to report an incident or a crime or need to speak to a Police Officer you should contact 101. For all emergencies call 999.
Further information is available on the Avon and Somerset Police website.
SPC and the police
Saltford Parish Council maintains regular contact with Avon and Somerset Police when required, for example during periods of high visitor numbers to Saltford.
Relevant information shared by Avon and Somerset police to SPC is posted on SPC’s Twitter feed and Facebook page.
Saltford Parish Council also hosts the annual ‘Meet your community police officers’ meeting at Saltford Hall to which all residents are welcome to attend, including local Neighbourhood Watch groups. Following the last meeting, PC Sam Keysar stated:
“We are working hard to maintain a visible police presence in Keynsham and surrounding areas. We continue to encourage members of the community to contact the police to report any suspicious activity. We rely on intelligence and information from those around us to assist in keeping our communities safe. We would encourage everyone to think about their security, even when at home. All doors and windows should be left secure when out and when at home, consideration should be given to the parts of the house which are not occupied (for example if you are in the back garden and the front door is unlocked). Consider leaving a light on if you are out for the evening to give the impression somebody is at home. Think about where house and car keys are kept. Vulnerable keys leave cars and other premises potentially at risk. Advice is available on home security if required. Please feel free to contact your local beat team”.
To report crime anonymously call Crimestoppers on 0800 555 111. This line is a 24 hour service.
You can find out more information on the Crimestoppers website.
The Environment Agency exists to create better places for people and wildlife, and to support sustainable development.
Responsibilities and priorities can be found on the Environmental Agency website.
The Environment Agency 24hr hotline is 0800 80 70 60.
Call the Environment Agency incident hotline to report:
- damage or danger to the natural environment
- pollution to water or land
- poaching or illegal fishing
- dead fish or fish gasping for air
- main rivers blocked by a vehicle or fallen tree causing risk of flooding
- flooding from any river, stream, canal, natural spring or the sea
- incidents at Environment Agency-regulated waste sites
- illegal removals from watercourses
- unusual changes in river flow
- collapsed or badly damaged river or canal banks
More information can be found on the Environment Agency’s incident reporting page. This page also has information on incidents to report to your local council (B&NES Council) or utility company, rather than the Environment Agency.
Sign up for flood warnings: To sign up for free flood warnings please visit this Government webpage. This allows residents to receive warnings by phone, email or text message if your home or business is at risk of flooding. The service is free. You will need to provide the address you are registering, a phone number you can be contacted on (day or night) and an email address.
Floodline number (24 hour service): 0345 988 1188 (costs may apply, see here)
Prepare for flooding: This Government webpage details how to protect yourself from flooding, including advice if you own a riverside property.
Canal River Trust
The Canal River Trust are a charity who look after and bring to life 2,000 miles of waterways. They are responsible for some of the vegetation adjacent to waterways, as well as 2,980 bridges, 1,580 locks and 335 aqueducts. The Canal River Trust can be contacted in an emergency and also can be contacted about non-urgent issues regarding the river. Their FAQ page provides further information on the Canal River Trust’s responsibilities – these include moorings, pollution and vegetation.
If you are worried about carbon monoxide escaping from a gas appliance, please also call the National Gas Emergency Hotline.
If you smell gas or suspect a leak, take the following actions:
- Do open windows and doors
- Do turn off gas at the meter (unless it’s located in the cellar or basement)
- Do turn your gas appliances off
- Do not smoke, light a match or use any kind of naked flame
- Do not use light switches, doorbells or any electrical switches
- Do not return to your home until you’ve been given the all clear
If you suspect there are high levels of carbon monoxide in your property:
- Open all doors and windows
- Move everyone into the fresh air
- Call the Gas Emergency Service on 0800 111 999
If someone has collapsed, or is displaying severe symptoms: Call 999.
Call 105 to report a power cut, or get information about power cuts.
You can also call 105 if you see damage to electricity power lines and substations that could put you, or someone else, in danger.
If there is a serious immediate risk, you should call the emergency services too on 999.
105 is a free service, available to people in England, Scotland and Wales. You can call the number from most landlines and mobile phones.
A call to 105 will put you through to your local network operator. Use the postcode finder here to identify your network operator. This online tool will also tell you how you can contact your network operator via their website or social media.
You can also call UK Power Networks direct on 0800 316 3105 to report a power cut.
Check affected postcodes and the number of UK Power Networks customers affected by power cut incident, and the status of repairs on a live map.