Complaints about administration and procedures
Saltford Parish Council is committed to providing a quality service for the benefit of the people who live or work in its area or are visitors to the locality.
If you are dissatisfied with the standard of service you have received from this council, or are unhappy about an action or lack of action by this council, SPC’s Complaints Procedure sets out how you may complain to the council and how we shall try to resolve your complaint.
This procedure applies to complaints about council administration and procedures only. Please note that the Complaints Procedure does not apply to complaints about Councillors.
If you have a complaint, please contact SPC via its official communication channels as detailed on its ‘Contact Us‘ page. Please be aware that SPC reserves the right not to respond to or discuss anonymous communications.
Complaints about Councillors
Saltford Parish Council’s Councillors agree to abide by the Council’s Code of Conduct for Members. The Code of Conduct applies to Members (Councillors) who have been elected or ‘co-opted’ and currently serve on the Parish Council. A list of serving SPC Councillors can be found on the Councillors page.
Though independent of B&NES Council, SPC follows the same process that applies for all Parish Councils in the B&NES area, which is to signpost anyone that has a potential complaint about a serving Councillor to the B&NES Council Monitoring Officer. Any concerns about a Councillor potentially breaching Saltford Parish Council’s Code of Conduct must be sent directly by the complainant to B&NES Council as detailed on B&NES Council’s ‘Make a complaint about a Councillor‘ website page.
The B&NES Council ‘Make a complaint about a Councillor‘ page details what a member of the public can make a complaint about, who can make a complaint, what information needs to be provided, what happens after a complaint has been made, and links to the online form to submit a complaint about a Councillor. It also details the process for what actions the B&NES Council Monitoring Officer takes when a complaint has been made (see ‘What happens after you complain?’ section).
The above process is the only way to raise a complaint about a Parish Councillor. SPC does not forward, discuss, or manage any complaints (or potential complaints) about Councillors. The Parish Clerk is not permitted to pass comment on, circulate to Parish Councillors, or forward any potential complaints about Parish Councillors to B&NES Council’s Monitoring Officer. If contacted using SPC’s official contact information (detailed on the Contact Us page) about a potential or actual complaint, the Parish Clerk will signpost the person who has made contact with SPC to the ‘Make a complaint about a Councillor‘ page on the B&NES Council website. Following this, the Parish Clerk is not permitted to engage further with the complainant about the matter.