SPC responds to contact made through its official communication channels only. Should you wish to contact Saltford Parish Council (SPC) please use the details as follows:
Parish Clerk: Lottie Smith-Collins
Email: clerk@saltfordparishcouncil.gov.uk
Address: Saltford Parish Council Office, c/o Saltford Library, 478a Bath Road, Saltford, Bristol BS31 3DJ
Tel: 01225 873300 (Voicemail if office closed; Voicemails may take a while to respond to if left during periods of staff annual leave).
Contact Form: Further to above, you can use the contact form on this page.
Please be aware that SPC reserves the right not to respond to, or to give any consideration to, anonymous communications received.
(Social media: SPC’s social media accounts are ‘electronic noticeboards’. SPC does not respond to posts or threads it may be tagged or mentioned in, nor is SPC notified of some tags. If you wish to make SPC aware of a matter or if you have a query to which you require a response, please use the contact details above or contact form on this page. To share your views on a matter to be resolved, residents can attend a SPC meeting. You can also contact SPC and its Councillors prior to a meeting. More about SPC’s use of social media is detailed below).
The Parish Clerk works part-time and is the only member of staff. All correspondence will be responded to as soon as possible. Responses may take longer than usual during periods of staff annual leave.
Contacting Councillors
Click here for a list of councillors including contact information.
Saltford Parish Council office
The Parish Clerk works part-time, and working hours and location vary. Please contact the Parish Clerk in advance should you wish to meet at the office.
The Saltford Parish Council office is located to the rear of the Post Office and Library building. It is only open to members of the public to visit during standard library and post office opening times (when the Parish Clerk is present). For Saltford Post Office and Library opening times, please see www.saltfordhub.org.
Social media communications
Saltford Parish Council’s social media pages are a tool for SPC to share information to residents and visitors to the village. Unlike larger councils, SPC has limited staff resource and is unable monitor social media posts 24/7 or check them daily, which is why commenting is not usually possible.
Saltford Parish Council’s social media is managed by the part-time Parish Clerk and Responsible Financial Officer – alongside their many other essential duties and actions as required to keep Council business running smoothly. Unlike larger councils or organisations that have full-time communications teams, SPC’s Clerk does not have the resources to monitor and moderate comments on social media throughout their working day (or outside of it!). For context, within any 28-day period, SPC’s pages often receive over 50,000 views from around 10,000 people. Meeting such demand to respond to social media responses or in terms of moderation would lead to increased costs to residents through a rise in the parish precept. We appreciate resident’s understanding as we aim to balance our communications with what is realistically manageable for a small Parish Council with one part-time staff member.
To manage our current resources effectively, SPC needs to keep our pages without comments enabled so we can continue sharing important information as currently, but ensure that time on our social media communications are within our capacity. SPC believes most residents would agree that it’s important for the Parish Clerk to prioritise the essential work of the Parish Council and maintain focus on Council responsibilities, rather than monitoring and responding to comments on social media throughout the working day. Residents are welcome to contact SPC directly by phone, email and webform. As such, SPC uses social media as an ‘electronic noticeboard’ to share information with residents. (Parish Councils are not required to use social media, and there are no specific rules about what they must post or how they use social media if they do). Thanks to everyone who follows SPC online, we appreciate your continued interest and support.
Any posts that SPC is tagged in on external pages will not be responded to (and SPC is not always notified of tags or posts on social media). Members of the public are able to contact SPC directly using details on this page, or as shared on the ‘Councillors’ page. To share a view with SPC and to hear the views of others, please attend a meeting if it is about a matter to be resolved on an agenda (see our ‘Public Engagement Guidance’ document on the ‘Meetings – Agendas and Minutes page’), or get in contact using the details on this page.
SPC is keen to hear views from residents and visitors, however the Council does not take comments made on social media into account as official comments or communications to the Parish Council. This includes comments on planning applications as consulted on by B&NES Council (the Planning Authority). The way to inform the Council of a view is to attend and address the Council at a meeting where an item is to be resolved. Residents are welcome to attend SPC’s meeting to share views with the Parish Council (if a matter to resolve on an agenda) or can to contact SPC using the details on this page.
Further to using the ‘Contact Us’ information on this page, residents are encouraged to explore SPC’s website to find the answers to some frequent questions e.g. ‘Report It‘ (how to report issues to the correct authority), ‘Meetings – Agendas & Minutes‘ etc., or by using the search function on the top right corner of the website.
General Privacy Notice
You can find a copy of our General Privacy Notice here.
Contact form
You can use this form to contact Saltford Parish Council.
Prior to making contact, remember you can check to see if your enquiry is a Parish Council responsibility or a matter for another authority (such as B&NES Council) by visiting the Report It page. Ensuring your query is addressed to the right authority will be the quickest way to receive a response.
Please note the Parish Clerk is the only member of staff, and works on a part time basis. The Clerk will respond as soon as possible. When the Clerk is on annual leave, responses will take longer.
Parish Councillors give up their time voluntarily to contribute to the community. They can be contacted directly, please find details on the ‘Councillors‘ page.